SK Tickets — Every problem lands somewhere —with its evidence.

Why it's different

Built to do the work, not just store it.

Five capabilities that make SK Tickets feel less like software you maintain and more like a teammate that already did the task.

Tickets that arrive with the proof attached

When SK Voice escalates, the ticket carries the call recording and transcript. When SK Chat hands off, it carries the whole conversation. Your team opens a ticket and sees exactly what happened — no "can you explain again?"

Recording + transcript from voice escalations
Full thread from chat handoffs
Customer never re-explains the problem

Queues, assignment & SLA auto-pausing

Route by topic, load, or skill. Every ticket has an owner and a state. If a ticket is set to pending or on_hold (waiting on the customer or external vendor), the SLA timer pauses automatically, ensuring clean response metrics.

Routing by topic, load, or skill
SLA timers pause on pending/on-hold states
Automatic resumption when client responds

One thread, the whole customer

The ticket is linked to the contact — past calls, bookings and prior issues are one click away. Support sees what sales saw; nobody works blind.

Linked to the CRM contact
History, bookings and past tickets in view
Context shared across the whole suite

Cryptographic audit verification chain

Every ticket activity—from creation to comments and assignments—is signed and linked into an immutable cryptographic chain (SHA-256 block hashing). Admins can run a real-time verifier to prove the history has not been tampered with.

Immutable ledger for compliance and audits
Cryptographic SHA-256 chaining on every action
Real-time verification of ticket integrity

Updates that reach the customer

Status changes notify the customer over their channel — WhatsApp, SMS or email through SK Notifications. The silence that breeds angry follow-up calls just... ends.

Customer notified on status change
Their channel, via SK Notifications
Fewer "any update?" calls

That's five of many.

The full capability list — every feature illustrated — is on the features page.

Explore all features →

Fair questions, straight answers.

Where do tickets come from?

Anywhere a problem appears: SK Voice escalations (with recording + transcript), SK Chat handoffs (with the full thread), web forms, email, or the API. However it arrives, it lands as a ticket with an owner and a state.

What stops things from getting lost?

Every ticket is owned and stated from creation — there's no shared inbox to drown in. The lifecycle is guarded, reopens are tracked, and closing requires a resolution note. Aging is visible so nothing quietly rots.

Does the customer get kept in the loop?

Yes — status changes trigger notifications on the customer's channel through SK Notifications, with fallbacks. The "any update?" call largely disappears because the update already arrived.

Every problem lands somewhere —
with its evidence.